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About this Privacy Policy

This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your privacy while You use Our Website (“goodplate.com.au”) and / or provide information to Us which may be subject to Australian privacy laws and / or standards.

 

Our Website is owned and operated by: The Caterer Sydney Pty Ltd (ACN 151 366 988) (hereafter referred to as “Goodplate”, “the Company”, “Us”, “We” or ”Our”), including its designated directors, employees and agents.

 

We are committed to the protection of Your privacy. Our Website may contain links to other Websites or applications, but if that is the case, this Privacy Policy does not apply to any of those linked websites or applications. We gather certain information from users of Our Website, so this Privacy Policy explains what information We collect, how We use it, and Your rights in relation to it. By continuing to use Our Website You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand this Privacy Policy or do not agree to it then please do not use Our Website or otherwise provide Us with information that may be subject to Australian privacy laws and / or standards.

 

1. DEFINITIONS

"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as Well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in Our Website, Content and Materials.

 

"Content" means any content, writing, images, audiovisual content or other information published on Our Website.

 

"Effective Date" means the date that this Privacy Policy comes into force.

 

"Goods and Services" means any or all goods and / or services provided by Us on or through Your use of Our Website or through Your other dealings with Us.

 

"Items" means any and all of Our Website, Goods and Services, Content and Materials collectively.

 

"Materials" means any materials, information or documentation that We may provide to You in connection with Your use of the Goods and Services or Our Website including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Goods or Services or Our Website.

 

"Parties" means both You (the user of Our Website) and Us (the owner of Our Website)

collectively.

 

"Personal Information" means information that We obtain from You in connection with

Your use of Our Website.

 

"Privacy Policy" means this privacy policy.

 

"Our Website" includes all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at:https://goodplate.com.au/.

 

"Third Party Links" means links or references to websites other than Our Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.

 

"Third Party Service Provider" means a third party, separate from Us but which provides services that assist Us in serving or otherwise dealing with You. This may include but is not restricted to Web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.

 

"Your Content" means any Content posted to or added to Our Website, Content or

Materials by You or by somebody authorised by You or doing so on Your behalf.

 

2. INTERPRETATION

a. In this Privacy Policy, unless the context otherwise requires, the following rules

of interpretation shall apply:

 

I. Words referring to one gender include every other gender.

 

II. Words referring to a singular number include the plural, and words referring to a plural include the singular.

 

III. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.

 

IV. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.

 

V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.

 

VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

 

3. TYPE OF INFORMATION AND HOW IT IS COLLECTED

a. When You use Our Website, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).

 

b. In addition, We may collect information that You volunteer to Us (such as information that You provide during an account set up and / or order taking process or at other times while using Our Website).

 

c. In order to access all of the features of Our Website, You may be required to register as a user and / or account holder. During the registration process, We collect some of Your Personal Information, in the following manner:

 

I. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us.

 

II. The information that We will collect from You at registration includes (at a minimum but may not be limited to): Your Name, Your email address and Your telephone number

 

III. By undergoing the registration process You consent to Us collecting Your Personal Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information as Well as storing, using or disclosing Your Personal Information in accordance with this Privacy Policy.

 

d. In order to access some specific features of Our Website, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:

 

I. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Website features. These specific Website features might include, but are not limited to:

 

A. opening an account and / or making purchases

 

B. receiving notifications by text message or email about events and promotions

 

C. receiving general emails from Us

 

II. In addition to any Personal Information that You are required to provide in order to access Our Website features, in some cases You may be required to provide more specific and potentially sensitive information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses, and to set up an account you may provide information regarding dietary preferences and / or allergies.

 

4. COOKIES

a. Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.

 

b. You may be required to accept Cookies when using Our Website in order to use all its features, in which case the use of those features will constitute acceptance of Our right to collect, store and use information about Your browsing behavior gained through Cookies.

 

5. HOW YOUR INFORMATION IS STORED

a. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. HoWever, We take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information, including sensitive information where applicable.

 

b. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.

 

6. THIRD PARTIES

a. We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via Our Website.

 

b. However, We only share Your Personal Information with a Third Party Service Provider if that provider agrees to Our privacy standards as set out in this Privacy Policy.

 

c. Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval.

 

d. Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal Information to a third party or to third parties in order to protect the rights, property or safety of Us, Our customers or third parties, or as otherwise required by law.

 

e. We will not knowingly share Your Personal Information with any third parties other than in accordance with this Privacy Policy.

 

f. If Your Personal Information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, You will be notified. You will also have the opportunity to request Us not to share that information.

 

7. COMBINING INFORMATION

We do not combine, link or aggregate any of Your Personal Information with other Personal Information of Yours which We are holding.

 

8. HOW YOUR INFORMATION IS USED

a. We use Your Personal Information to help us improve your experience with Our Website. We may use Your Personal Information for purposes including but not limited to:

 

I. order fulfilment.

 

II. providing customer service to You.

 

III. marketing and advertising to You including marketing and advertising Goods and Services that may interest You based on Your previous orders.

 

IV. advising You about updates to Our Website or related matters.

 

10. EMAIL OPT IN / OUT

If You receive an email from Us in relation to Our Website and / or Our Goods and Services and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled, and opting out may limit the Goods and Services that We may be able to offer You in the future. 

 

12. DISCLAIMER REGARDING SECURITY

By continuing to use Our Website, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us, and that You transmit such information at Your own risk.

 

13. CHANGES TO THIS POLICY

a. We may make changes to this Privacy Policy at any time in Our sole discretion.

 

b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.

 

c. If We make changes to this Privacy Policy, Your continued use of Our Website after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes.

 

14. COMPLAINTS

a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:

 

I. Complaints are taken seriously. We will respond to you within 2 working days (in the state of NSW) to resolve the dispute.

 

II. If You have a complaint in relation to Our handling of Your Personal Information, You should  lodge Your complaint with Us by e-mail to: info@goodplate.com.au.

 

Please describe your complaint including any relevant dates, people involved and any consequences of the matters that you wish to complain about.

 

III. If You are not satisfied with Our response to Your complaint, You may refer your complaint to an independent agency with the powers to investigate further: (currently https://www.oaic.gov.au/privacy/privacy-complaints/)

 

15. CONTACT US

You can contact Us about this Privacy Policy using the following details:

 

Annabel Cameron Smith

Privacy Officer

Ph: 02 9693 1444

Address: 3/25 Ossary Street, Mascot 2020 NSW

 

11. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

a. You have the right to request access to any of Your Personal Information

which We are holding.

 

b. You have the right to request that any of Your Personal Information which We are holding be updated or corrected.

 

c. In order to request access, an update or a correction to Your Personal Information, you may contact us using the e-mail address provided previously in this Privacy Policy.

 

9. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS

a. Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.

 

b. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.